18. October 2019 - 9:00 till 16:30
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Emotional Intelligence (EQ) Training Course | PD Training | Friday, 18. October 2019

Our runaway emotions can and do influence the way we react in the workplace on a daily basis. Having a higher level of Emotional Intelligence (EQ) means having the ability to recognise your behaviours, moods and impulses and manage them in a positive way.  So instead of over-reacting and over-compensating when things don't go as planned, you are much better equipped to understand the effects your emotions are having on you at any given moment.
In this PD Training course, you'll learn skills like how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques, managing your non-verbal communication and more. This course will make you more aware of your own thoughts and feelings and as a result it will improve your ability to interact calmly with others both in the workplace and at home.
This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.
This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Learning Outcomes
After completing this course participants will have learned how to:

Know how to read emotions 
Understand your own level of emotional intelligence 
Use the Johari window to understand what you reveal to others about yourself and what others reveal to you 
Understand resilience and how to build it 
Understand social awareness and empathy and how to be more empathic and socially aware 
Understand how different cultures respond to and display emotions 
Know how to influence others positively 
Know how to have emotionally intelligent conversations 
Understand manipulation and emotional dishonesty and how to avoid it 
Understand how to lead with emotional intelligence

 
Course Outline







Emotional Intelligence (EQ) Training Course - Lesson 1 EQ - A Passing Fad? 

The Power of Emotions
The Limbic System
Useful Models of Emotional Intelligence
Reflection


Emotional Intelligence (EQ) Training Course - Lesson 2 I Feel therefore I Am 

Tuning in to your own emotions
Johari Window
Self-Control
Resilience
Reflection




Emotional Intelligence (EQ) Training Course - Lesson 3 The Emotions of Others 

Interpersonal skills
Social Awareness and Empathy
Emotions and Culture
Reflection


Emotional Intelligence (EQ) Training Course - Lesson 4 Emotions @ Work 

Influencing Others
Having difficult conversations
Dealing with change
Toxic Workplaces and Emotional Intelligence
Reflection




Emotional Intelligence (EQ) Training Course - Lesson 5 The Dark side 

Manipulation
Emotional Honesty
Reflection


Emotional Intelligence (EQ) Training Course - Lesson 6 Leading and Emotions 

Leadership and Emotional Intelligence
Emotional Agility
Cultivating EI in organisations
Reflection




Emotional Intelligence (EQ) Training Course - Lesson 7 Reflections 

Create an Action Plan
Accountability = Action
References