29. August 2019 - 9:00 till 16:30
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Customer Service Training | Customer Service Training | Thursday, 29. August 2019

Customer Service Training

If you do not have the fundamental skills to satisfy clients or clients that support your company, it would be difficult for your business to grow and to add potential customers. There are teams who join workplaces with no customer service skills. Paramount Training and Development's Customer Service Principles Training session is a great starting point to educate your staff about the excellent customer service. This training session will highlight topics like body language, rapport building, creating positive customers, leadership for providing solutions and much more. If you are searching for a Customer Service Training session that is perfect for your team, this one is designed just for you! In addition, we have various materials that will suit any level of staff, and we could also add advanced skills in this training session to help those participants having the foundation level of Customer Service.
Aims for the Customer Service Training
This training option will help teach participants how to:Telephone techniques to stand outCommunication with verbal, vocal and visualThe customer service life cycleHow to WOW your customersBody language tips to communicate betterComplaint handlingDisarm angry customersExceed expectationsRealize that service delivery is a single response valueUnderstand how an individual's behaviour impacts the behavior of othersDevelop more confidence and ability as a problem-solverCommunicate more assertively and effectivelyMake customer service a team approachAdditional modules available for staff coaching
Customer Service Training SummaryCustomer Service is the newest marketing in today's industry. A business who has what the customers want and need won't be able to endure long in the market if they have a poor customer service. Thus, it is vital that one's business must invest in Paramount Training and Development's Customer Service Basics Training in order to keep employees aware of the important techniques to consider in regards to handling different challenges in dealing with customers everyday. The client is the life blood of one's business. This training session is designed to meet your clients and win them over your competitors to make loyal customers. After this training session, your staff will feel empowered, highly motivated, and engaged to take on new and present customers.We also customize training in Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, Training and Development also generates training sessions according to your team's needs. If this training session does not have everything that you want, we can also add or customize one that suits your organization. Please don't hesitate to contact us for aid. We have a wide assortment of training workbooks, modules, and techniques which could be included in your next training session.