29. August 2019 - 9:00 till 16:30
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Dealing with Difficult People Training | Dealing with Difficult People Training | Thursday, 29. August 2019

Dealing with Difficult People
The hardest aspect in any company, small, large, old, or new, is often the direction of people. In most cases, the hardest businesses to handle are those which rely heavily on client relations and the ones that require a great number of employees to operate. Many aspects of business can be controlled or predicted except the capriciousness of individuals. In actuality, the father of quality management, Edward Deming, is quoted to have said that "people can **** almost any problem except the issue of people". People can deal with almost anything in their own lives it seems, from illness, the loss of a job, declining business, as well as natural disasters. The 1 thing that individuals cannot seem to deal with is difficult people in their lives and on the job.
Objectives covered in the Dealing with Difficult People TrainingIn This one-day session, you will teach participants:How their attitudes and actions affect othersNew and effective techniques for dealing with difficult peopleCoping strategies for dealing with difficult people and difficult situationsThe Way to identify times when they have the right to walk away from a difficult situationStrategies for Managing and Dealing with AngerMore modules for dealing with difficult people custom team coaching
Dealing with Difficult People Training SummarySome people just seem to have a gift for getting along with other people. It looks like second nature for them to have the ability to diffuse conflicts and to control difficult situations. By analyzing and internalizing basic techniques and skills, you too will be able to master the art of dealing with difficult people and be able to make a difficult situation work to your advantage. This training session will equip you with the necessary skills, techniques, and mindset you will need in order to be able to manage yourself in difficult conditions. Additionally, it will boost your proficiency in advanced communication skills so you might have the ability to bridge any gap, build rapport, and diffuse conflicts rather than adding fuel to the fire. Different personality and behavioral forms are also discussed so you may find it easier to get a read on people and be able to provide solutions suited to each behavioral type. This training session will be invaluable to you if you're in touch with individuals on a day to day basis as it will equip you with the knowledge and the skills that you need in order to be able to smooth transaction procedures and any interaction that you may have throughout the day.
This particular training session will open your eyes to the ways which you may personally be contributing to these problems in the workplace and in your personal life and will provide you some tips and suggestions on how you can adopt certain strategies to counter these problems. Training and workshops are available in Melbourne, Parramatta, Gold Coast, Brisbane, Sydney, Adelaide, Canberra, Perth, and Darwin.We'll also be able to deliver an unique and customizable training session to suit you and your teams specific needs.