05. April 2019 - 8:30 till 18:00
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Service Design Summit, Melbourne on April 5, 2019 | Mantra Southbank, Melbourne | Friday, 05. April 2019

08:45AM – 09:00AM
Registration
 
09:00AM – 09:15AM
Conference Overview
Nitesh Naveen, Partner & Managing Consultants - Digital Transformation, 1.21GWs
 
09:15AM - 10:00AM
Sketchnotes in service design
 
10:00AM – 10:45AM
Streets as a service for social connection
 
10:45AM – 11:15AM
Tea/Coffee Break
 
11:15AM – 12:00PM
How content design helps create truly inclusive services
 
12:00PM – 01:00PM
Lunch Break
 
01:00PM – 01:45PM
Service design in a non-existent design-driven government
 
01:45PM - 02:30PM
Service design and participatory democracy
 
02:30PM - 03:15PM
Harnessing Emerging Technology
 
03:15PM – 03:45PM
Tea/Coffee Break
 
03:45PM – 04:30PM
Optimizing Customer Experience through Holistic Service Design