14. August 2019 - 9:30 till 12:30
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Customer Experience - Your Key to a Successful Business (Canberra) | Canberra Business Chamber | Wednesday, 14. August 2019

In order for your business to not only survive but thrive, you need customers – people who buy your product or service. Creating a positive customer experience will build loyalty and significantly increase your revenue at little or no expense to you. So, what are the key attributes you need to succeed?
In this hands-on workshop you will discover what you can do to successfully build your loyal customer base and keep them coming back for more.
Participants will learn:

The difference between Customer Service and Customer Experience
How to deliver a customer experience that will enhance your business and increase your sales
How to develop your own Competitive Advantage

Throughout the session you will

Discover the six most common customer expectations of any business and explore how to incorporate them into your own.
Understand the value of a customer – focused business
Create your own Customer Experience Strategy that will successfully meet or exceed your customer’s expectations

Facilitated by Janine Linklater - Business Development Manager, Southern Region Business Enterprise Centre (SRBEC).
A one-to-one follow up meeting is available to assist you further and embed the ideas/principles of the session. Please book with your local business advisor at the session.
Registrations are essential