21. February 2019 - 18:00 till 21:00
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Customer Success and Friction, Where Innovation Lives | LANDR Audio Inc | Thursday, 21. February 2019

Hello everyone,
It's my pleasure to announce our first meetup!
Please Save the date - February 21st, Thursday it will take place at Landr Audio Inc.
AGENDA
6:00 - 6:30 pm - Refreshments & Networking6:30 - 7:30 pm - Guest Speaker Presentation & Q&A7:30pm - Networking
GUEST SPEAKER:
Peter Armaly is an accomplished Customer Success practitioner and well-known industry thought leader. He writes frequently for the Oracle blog and speaks on the topic of Customer Success at a variety of industry conferences. Peter’s long career of working closely with enterprise customers has afforded him a unique perspective for how to build services and teams that help customers achieve positive results. In his current role with Oracle, Peter is responsible for designing a Customer Success enablement practice that equips CSMs with business skills that don’t just meet the expectations that customer have of a commercial partner. His team's goal is to have CSMs exceed those expectations
TOPIC:
*** Customer Success and friction, where innovation lives ***
Customer Success has seemingly appeared from nowhere to where it finds itself today, as the practice every company wants to deploy. CSMs are responsible for increasingly larger percentages of a company’s revenue and in many cases their ability to achieve their mission can make or break a company. Like anything else, Customer Success has evolved over time and will continue to do so but its evolution differs in a significant way from that of its peers (Sales, Marketing, Product Development, etc). Customer Success is the leading edge of customer-driven change and that's why friction is what it has to deal with on a daily basis. Come to this talk to hear Peter Armaly share his thoughts, observations, and experiences on friction, evolution, and the current state of Customer Success. And if time permits, he’ll offer his predictions on where things are headed.