16. October 2018 - 9:30 till 13:30
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Leading Support Coordination Teams- NEMA | The Ground Floor - Red Room | Tuesday, 16. October 2018

This session is targeted at team leaders and managers of support coordination teams. This session will explore elements of good practice in coaching and developing support coordination teams.
The learning objectives of this interactive workshop are to:

Recognise key concepts within the business of Support Coordination, including caseloads, viability, workflow and resourcing

Support and coach Support Coordinators to focus on quality, outcomes and goal focused support design

Suitably delegate authority to Support Coordinators

Understand your responsibilities in relation to tracking and billing, information management and reporting to NDIA

Determine how to prioritise your efforts when managing crisis and risk including mandatory reporting

Confidently explain to Support Coordinators and your organisation how to manage conflict of interest

Understand how to develop practice in a busy environment, aligning supervision and professional development

Identify key considerations in recruitment, induction and training

Reflect on what it takes to excel in leading Support Coordination teams