30. August 2019 - 9:00 till 16:30
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Communication Skills Training Course | Level 1 | Friday, 30. August 2019

The Communication Skills training course from PD Training teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.
You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.
If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!
This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.
Learning Outcomes
After completing this course, participants will:
Gain insight into their personality type and communication preferences by using our proprietary profiling toolLearn to recognise other people's personality types and communication preferencesLearn to adjust your own communication approach based on need and situationUnderstand barriers to effective communication and how to overcome themLearn how to effectively utilise pitch, tone and speedMaster the S.T.A.R. method for speaking on the spotLearn to use and read body language appropriatelyLearn how to listen more actively and effectivelyGain valuable insights by asking open-ended questionsBecome a more effective communicator through the use and application of practical tools
Course Outline







Communication Skills Training Course - Lesson 1 Communication is key to success 

5 Habits of Highly Effective Communicators
Reflection


Communication Skills Training Course - Lesson 2 LDP – Communication Evolution Tool 

Adjusting your style for a better approach:
Communicating when stressed
Reflection




Communication Skills Training Course - Lesson 3 Bridge the Gap to Communication Barriers 

The Communication Process
Types of Barriers
Self-Awareness – Johari Window
Reflection


Communication Skills Training Course - Lesson 4 Beyond Verbal Communication 

Understanding the Mehrabian Study
All About Body Language
Para-Verbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Reflection




Communication Skills Training Course - Lesson 5 Active Listening 

8 Common Barriers to Effective Listening and how to overcome them
Quadrant of cognitive/explanatory styles
Understanding Active Listening
Sending Good Signals to Others
Ladder of Inference
Reflection


Communication Skills Training Course - Lesson 6 Asking Good Questions 

Open Questions
Closed Questions
Probing Questions
Reflection




Communication Skills Training Course - Lesson 7 Speaking Like a STAR 

S = Situation
T = Task
A = Action
R = Result
Using “I” Messages
Active Constructive Response - ACR
Reflection


Communication Skills Training Course - Lesson 8 Reflections 

Create an Action Plan
Accountability = Action