19. August 2019 - 9:00 till 17:00
Assertive Communication Course: Getting What You Want | Sydney Campus, ELI-229 Lecture Room | Monday, 19. August 2019
Improve your communication skills with our Communication courses in Communication with our Communication courses in Sydney - short courses open to assertive communication course will provide you with the tools to communicate effectively, professionally and with confidence. You will be given constructive ways for achieving the outcomes you are looking for and be provided with the most up to date and advanced tools (based on industry best practice) for enabling you to be assertive, even in the most challenging situation.In this assertive communication course you will gain the confidence to remain calm and speak confidently and respectfully so that you are heard and noticed, thereby having greater influence over the outcomes. You will develop skills for dealing with bullies in a calm and professional assertive communication course will also provide you with the tools to handle tough conversations with less stress and more success. You will learn and practise how to be assertive, conversationally without being forceful or defensive. In so doing, you will master your mind and your physiology, thereby being less apprehensive in approaching difficult conversations and difficult people. The net result is that you will become more influential and persuasive in your personal and workplace OutcomesOn completion of this assertive communication course, you will be able to:Manage inappropriate comments and behaviour with with disagreements with confidence and flexibility to achieve the outcomes you are deal with strong emotions in yourself and misinterpretations in an even and balanced manner, thereby defusing bitterness and resentment.Be more open and courageous in your conversations so as to achieve the outcomes you are looking for.Set clear boundaries and expectations amongst others, without fear or say no when and influence for achieving ContentThe following topics will be covered in this assertive communication course:Building self-confidence and using clear direct honest assertive languageDeveloping calm when handling challenging rapport, credibility and influence.Our rights as assertive people.How to say “no” effectively, in a number of different and interpersonal skills developmentHow to demonstrate empathy, awareness and concern for others with good listening and communication skills.How to overcome common communication to use active listening, diagnostic questions, accord statements, boundary statements and solution-focused the conversation for a positive with different communication styles.The impact of non-verbal communication.How to deliver and receive constructive feedback with ease and skills developmentSet professional boundaries for engendering respect whilst also delivering required handle disagreements, disappointments and inappropriate strong emotions in oneself and to use humour to diffuse tense open and honest courageous conversations.Use conflict situations as opportunities to create positive change and better how to be assertive, conversationally, without being forceful or for being assertive when faced with different types of behavioursDeal with aggressive behaviours, such as shouting, talking over you or invading your personal passive behaviour such as chronic complaining, emotional blackmail or playing ‘victim’.Handle passive-aggressive behaviours – such as sarcasm or pointed jokes without feeling co-operation and persuasionHow to handle people who ignore you, interrupt you, disagree with you, vent their anger on you, make unreasonable requests of you or unduly criticise stakeholders from being adversaries/detractors to advocates/ cooperation with and problem-solving skillsHow to ‘map’ the needs and concerns of all stakeholders when problems emerge.Use problem solving tools for achieving a win/win on issues, not neutral language to describe issues, so you can direct attention towards solution needs and through your options for other people dominating your AudienceThis assertive communication course is suitable for all professionals, at any stage of their career, who are looking to develop or improve their assertive communication StyleThis assertive communication course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the instructor in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual PrerequisitesThis assertive communication course has no prerequisites and is open to all members of the DatesAdditional instances of this course may be available and published on our website. See Assertive Communication Course: Getting What You Want for more information, or to join the waiting list and be advised when we schedule more.